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Welcome to the first in a series of posts about the 2015 LibQual Survey results. Over this semester, these posts will go into some detail about the comments and ratings you left for us when you filled out the LibQual survey, and they will let you know how we in the library are responding to them.
First, thanks to the over 1800 of you who took the time to complete the survey. Your comments and ratings (both positive and negative) gave us a good snapshot of the feeling on campus about the library.
Now, a short summary of the results.
The top three written comments we received were:
1) You need to have more group study rooms
2) I love the library/it is a nice place to be
3) Library employees are nice/helpful/do a good job
The three statements that were rated mostly highly (you thought we were doing well in these areas) were:
1) A community space for group learning and group study
2) Giving users individual attention
3) Quiet space for individual activities
The three statements that were rated lowest (you thought we weren't doing so well in these areas) were:
1) A community space for group learning and group study
2) Readiness to respond to users’ questions
3) Print and/or electronic journal collections I require for my work
How does "A community space for group learning and group study" end up as both rated high and rated low? Undergraduate and graduate students rated us low on this category, but other user groups rated us high in this category.
Future blog posts will look more in depth at these results, as well as other written comments that we received. If you have questions about the LibQual survey results, please contact Katie Yelinek.
First, thanks to the over 1800 of you who took the time to complete the survey. Your comments and ratings (both positive and negative) gave us a good snapshot of the feeling on campus about the library.
Now, a short summary of the results.
The top three written comments we received were:
1) You need to have more group study rooms
2) I love the library/it is a nice place to be
3) Library employees are nice/helpful/do a good job
The three statements that were rated mostly highly (you thought we were doing well in these areas) were:
1) A community space for group learning and group study
2) Giving users individual attention
3) Quiet space for individual activities
The three statements that were rated lowest (you thought we weren't doing so well in these areas) were:
1) A community space for group learning and group study
2) Readiness to respond to users’ questions
3) Print and/or electronic journal collections I require for my work
How does "A community space for group learning and group study" end up as both rated high and rated low? Undergraduate and graduate students rated us low on this category, but other user groups rated us high in this category.
Future blog posts will look more in depth at these results, as well as other written comments that we received. If you have questions about the LibQual survey results, please contact Katie Yelinek.
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