Wednesday, February 20, 2019

You Spoke: LibQual Results (aka "You like us, you really like us!")

Welcome to the first in a series of posts about the 2018 LibQual Survey results.  Over the next several weeks, these posts will go into some detail about the comments and ratings you left when you filled out the LibQual survey, and they will let you know how we in the library are responding to them. 

First, thanks to the over 1500 of you who took the time to complete the survey.  Your comments and ratings (both positive and negative) gave us a good snapshot of the feeling on campus about the library.

Now, a short summary of the results.  

The top three written comments we received were:
1) I love the library/it is a nice place to be
2) Library employees are nice/helpful/do a good job
3) You need to have more group study rooms

The three statements that were rated mostly highly (you thought we were doing well in these areas) were:
1) The printed library materials I need for my work
2) Giving users individual attention
3) Readiness to respond to users’ questions

The three statements that were rated lowest (you thought we weren't doing so well in these areas) were:
1) Quiet space for individual activities
2) Willingness to help users
3) A library website enabling me to locate information on my own

Future blog posts will look more in depth at these results, as well as other written comments that we received.  The full results notebook for the survey can be found here:

If you have questions about the LibQual survey results, please contact Katie Yelinek.

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