Posts
Welcome to the first in a series about the 2012 LibQual Survey results. Over the next semester, these posts will go into some detail about the comments and ratings you left for us when you filled out the LibQual survey, and they will let you know how we in the library are responding to them.
First, thanks to the over 1600 of you who took the time to complete the survey. Your comments and ratings (both positive and negative) gave us a good snapshot of the feeling on campus about the library.
Now, a short summary of the results.
The top three written comments we received were:
1) The computers and/or Internet in the library are too slow
2) The library should have more group study rooms
3) The people working in the library are nice/helpful
The three statements that were rated mostly highly (you thought we were doing well in these areas) were:
1) Employees who instill confidence in users
2) Readiness to respond to users' questions
3) Community space for group learning and group study
The three statements that were rated lowest (you thought we weren't don't so well in these areas) were:
1) A library Web site enabling me to locate information on my own
2) Dependability in handling users' service problems
3) A community space for group learning and group study
How does "A community space for group learning and group study" end up as both rated high and rated low? Undergraduate students rated us low on this category, but other user groups rated us high in this category.
Future blog posts will look more in depth at these results, as well as other written comments that we received. If you have questions about the LibQual survey comments, please contact Katie Yelinek.
First, thanks to the over 1600 of you who took the time to complete the survey. Your comments and ratings (both positive and negative) gave us a good snapshot of the feeling on campus about the library.
Now, a short summary of the results.
The top three written comments we received were:
1) The computers and/or Internet in the library are too slow
2) The library should have more group study rooms
3) The people working in the library are nice/helpful
The three statements that were rated mostly highly (you thought we were doing well in these areas) were:
1) Employees who instill confidence in users
2) Readiness to respond to users' questions
3) Community space for group learning and group study
The three statements that were rated lowest (you thought we weren't don't so well in these areas) were:
1) A library Web site enabling me to locate information on my own
2) Dependability in handling users' service problems
3) A community space for group learning and group study
How does "A community space for group learning and group study" end up as both rated high and rated low? Undergraduate students rated us low on this category, but other user groups rated us high in this category.
Future blog posts will look more in depth at these results, as well as other written comments that we received. If you have questions about the LibQual survey comments, please contact Katie Yelinek.
No comments:
Post a Comment