Wednesday, March 6, 2019

You Spoke: Trouble logging in to library resource

Welcome to the third in a series of posts about the LibQual survey results.  Today we're talking about what to do if you have trouble logging in to any of our resources from off-campus.

So, you're off-campus, and you want to search a library database, read one of our e-books, watch one of our streaming videos, or use another library resource.  You click on the link to access it, and the screen pops up asking you to log in with your HuskyID and password.  You do, but for some reason it doesn't let you in.  What to do?

This is rare, but it happens on occasion, and we got comments about this happening on our survey. So if this ever happens to you, follow these steps:
  1. Update or change your Web browser. Also try changing your browser's settings to allow cookies and enable Java and Javascript.
  2. If this doesn't fix the problem, contact the library using the Ask Us icon on the library's homepage.  The librarian or staff person on duty will connect you with someone who can help.

If you have questions about the LibQual results, please contact Katie Yelinek

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