Monday, April 1, 2013

You spoke: Slow Computers

Welcome to the third in a series of posts about the LibQual Survey results.  Today we are talking about slow computers in the library.

You had a lot to say about computer speed in the library!  It was our #1 comment received.  Of the 581 comments that we received, 163 of them indicated that our computers were too slow.  

We acknowledge that this has been a chronic problem, especially during peak demand times such as midterms and finals.  We have taken another step towards easing this problem.  Over Spring Break, the last of the “thin clients” (those small boxy computers we had) were removed and replaced with regular HP computers.  The thin clients were the main cause of slowness in all of our computers, and we are eagerly looking forward to seeing how much faster the new computers will work. 

The new computers will also:
•         Reduce the noisiness of the keyboards in the library (we got some complaints about that).
•         Be included in LibStats, which lists open computers in the library.  The thin clients couldn’t be included in those counts. 

We value your feedback when it comes to computer speed, so please let us know how we’re doing with the new computers.  And, as always, if you have questions about the LibQual survey results, please contact Katie Yelinek

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